Disconnects (including poor and omitted hand-offs)

becomes

Employees are certain about who needs what, when, in what form, and they deliver it crisply

Missed opportunities for standardization and use of checklists

becomes

Standardization and use of checklists becomes widespread

Root causes of problems remain to foil the organization again

becomes

Larger problems are lessened or eliminated

Failures of basic activities choke organizational functionality

becomes

Every employee in the organization is able to help the organization repair itself as a matter of routine

Excessive randomness (too many variables)

becomes

A more streamlined and less error-prone organization

Hand-written employee crib notes hold the organization together

becomes

Robust, thorough, and clear standard operating procedures hold the organization together

High number of customer complaints

becomes

High number of customer compliments

Poor data integrity

becomes

Data is sound and can be relied on as a basis for making decisions

TWO SERVICE OFFERINGS


eTraining
(light)
On-Site
(intense)

Self-repair as a matter of routine
Zero pain by terminating root causes

Theory + Practical

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Review

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Promo Video

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Tracking

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Test Drive

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Repair

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Outcome

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Outcome

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TESTIMONIALS



LATEST NEWS


Research initiative

July 2017
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eTraining offering

November 2017
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ODDS and ENDS


What is a black hole?

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Analogies

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Qualitative factors

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Real life examples

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Missing step

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Gains realized

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Biggest mistake

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Ultimate price

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Value to customers

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What is…

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